Question 1

What is 1o1.ai and how does it help?

Accepted Answer

1o1.ai is a compassionate AI companion designed for older adults. It makes automated, friendly phone calls to check in, chat, and provide medication reminders. It helps seniors stay connected and independent while giving families peace of mind knowing their loved one is safe and engaged.

Question 2

Do I need a smartphone or app to use it?

Accepted Answer

No. The older adult does not need a smartphone, app, or WiFi. They simply receive a phone call on their regular landline or mobile phone. It's as easy as answering the phone.

Question 3

Is it safe and private?

Accepted Answer

Yes. Privacy is our top priority. We use secure data storage and strict access controls. We do not sell data to advertisers. All conversations are private, and only authorized family caregivers can access summaries or insights through the secure dashboard.

Question 4

How much does it cost?

Accepted Answer

All plans include a 14-day free trial, and you can cancel anytime. See the Pricing section on the home page.

Question 5

Can I customize the call schedule?

Accepted Answer

Absolutely. Through the Caregiver Dashboard, you can set the exact days and times for calls (e.g., Daily at 10 AM, or every Tuesday and Thursday). You can also adjust the schedule whenever you need.

Question 6

What happens if my loved one doesn't answer?

Accepted Answer

If a call is missed, Luma will reach out again at the next scheduled call time. You'll receive an alert in your Caregiver Dashboard so you're always in the loop. You can also manually start a call at any time from the Dashboard.

Question 7

Can I listen to the calls?

Accepted Answer

To respect your loved one's dignity and privacy, we provide conversation summaries and insights (e.g., 'Mom was in good spirits today') rather than full recordings. We do not share audio recordings.

Question 8

Is this a replacement for human care?

Accepted Answer

No. 1o1.ai is a supplement to human care, not a replacement. It fills the quiet hours of the day with companionship and safety checks, but nothing replaces the love and physical presence of family and professional caregivers.

Question 9

What is the 1o1 Connect Program?

Accepted Answer

It's a special service where we match members with similar interests (like books, music, or hobbies) discovered by Luma. You can choose to talk to new compatible friends 1-on-1 or in a group conversation facilitated by Luma.

Question 10

Is 1o1 Connect mandatory?

Accepted Answer

No, it is completely optional. We only look for matches and introduce you to others if you explicitly request it and give your consent.

Question 11

Who is listening in 1o1 Connect calls?

Accepted Answer

In 1-on-1 calls, it is just you and your match speaking privately. In 3-way calls, Luma joins the conversation to help break the ice or facilitate the chat, acting as a moderator.